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Spangelhelm
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Vitrgin Media email lockout

I have recently been locked out of my Virgin Media email. Cause unknown. However I cannot get in again as the change password facility isn't accepting any of the passwords I enter. I get no error messages and the individual boxes to write a new password and the second to repeat it both have the green border around the password signifying, I assume that the 2 copies of the new password are valid. I always use a text editor (simple notepad type) to edit the passwords before copying and pasting into the two boxes so that they match. But despite all this the "next" or "continue" (I forget which) remains greyed out despite all the agree to boxes being ticked as agreed. This has been so for the last couple of days and makes me suspect a fault somewhere in your system of if that's not so, where am I going wrong?

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Spangelhelm
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Re: Virgin Media email lockout

Further to this. I mysteriously gained access to my email late last night. So thinks I the problem has been solved, but I really need the log in details for my password manager. So I've just tried again to change my password. Unfortunately with the result that I am locked out. Any help appreciated

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Spangelhelm
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Re: Virgin Media email lockout

Well I got my hopes up thinking it had resolved itself. Virginmedia messages started appearing in my Fire tablet email app, so I went back into the Virginmedia mail app.  But I hadn't any idea of what password had been used. For all I know someone has hacked into my mail app and is reading my messages. The only cure is to change the password into something only I know even though the Virginmedia mail password are pathetically weak...... Unfortunately history repeated itself and I couldn't change my password again.So I'm no further toward resolving this.

 

Martin George

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Carley_S
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Re: Vitrgin Media email lockout

Hi @Spangelhelm
Welcome to the community.
I'm sorry to hear you're currently unable to access your emails. Can you confirm you have an active broadband services with us? What error message do you see when trying to reset your password?

Can you try logging in with this link to see if the same issue occurs? 

Carley - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Spangelhelm
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Re: Vitrgin Media email lockout

Dear Carley,

Thanks for the link, it worked !

 

Regards,

Martin George 

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