My main email address (ntlworld.com) is working fine .
However I had multiple email addresses for certain accounts - ebay etc - that were virginmedia.com - I can no longer access these from the my virgin media log in page.
And I can't see any way to create these accounts again using the same credentials.
I am a current 1 gig customer - any suggestions ?
Hi there whiteswan,
Thanks for your post and welcome back to the community.
Apologies for any issues faced with this, so we can run through the details I've dropped you a PM.
You'll find the message within the purple envelope icon.
Thanks for the response - and thank you for trying to help me - but as a disabled customer this is so frustrating - I spent hours on the telephone - told somebody would call me back over a week ago and they didn't.
Now I'm giving you my correct info as per my account emails - I'm copying and pasting them to you and you are telling me they are wrong.........
Why can't somebody just call me on the phone number on my account - it's been on there for years .
Thanks for posting.
We are very sorry that you feel this way, this is not what we would want.
I can see my colleague is speaking with you via private message in an attempt to help get this resolved.
If you pop them over a message, they will be able to assist further.
I still have no email access - I get 1 reply a day on the inbox chat - and it's always asking for same info i have already provided.
I called in and was promised call backs but never get any.
Not too sure what else I can do............it's honestly making me ill.
Thank you for your time, apologies again that we were unable to locate your 2 Email accounts and that you were locked out of the main account until you paid someone to help you get back in, as discussed, I have carried out everything our end as promised, glad I was ablew to help you,, if you do have any further issues or need any help at all, you know where we are, stay safe.