Virgin Media Community

[Caracalla137b]

A couple of weeks ago my virginmedia.com email stopped working, I had changed nothing. Ever since then I have been unable to contact Virginmedia because none of the options provided on their website addresses the issue I am experiencing. My email address isn't even recognised when I try to reset the password. Help!!!!!!!!

[jpeg1]

When your log on to your MyVirginmedia account, is your email address listed in the menu? You should be able to reset the password there. 

[Alex_RM]

Hi Caracalla137b,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're unable to access your email address, can you confirm if you have an active Virgin broadband account with us?

Alex_Rm