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Virginmedia.com email stopped working

Caracalla137b
Joining in

A couple of weeks ago my virginmedia.com email stopped working, I had changed nothing. Ever since then I have been unable to contact Virginmedia because none of the options provided on their website addresses the issue I am experiencing. My email address isn't even recognised when I try to reset the password. Help!!!!!!!!

2 REPLIES 2

jpeg1
Alessandro Volta

When your log on to your MyVirginmedia account, is your email address listed in the menu? You should be able to reset the password there. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Alex_RM
Forum Team
Forum Team

Hi Caracalla137b,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're unable to access your email address, can you confirm if you have an active Virgin broadband account with us?

Alex_Rm