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nelem
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VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

There's nothing that can be done until VM get their server unlisted.

Does VM have a place to report this?

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ravenstar68
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

I've escalated this to the email team.  They should respond in thread shortly.

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Zak_M
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

Good afternoon Nelem, 

 

Please could you provide a little more context? Is there server blocked on the web browser? 

 

Kind regard, 

Zak_M

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nelem
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

This is sent via SMTP. The full report is:

Reporting-MTA: dns; know-smtprelay-5-imp [62.252.172.9]
Received-From-MTA: dns; mail.crm.direct [167.99.198.153]
Arrival-Date: Fri, 28 Aug 2020 11:20:26 +0100


Final-recipient: rfc822; ****@fasttrack-fitcamp.co.uk
Diagnostic-Code: smtp; 550 The sending IP (80.0.253.69) is listed on https://spamrl.com/. Please resolve this and retry.

Last-attempt-Date: Fri, 28 Aug 2020 11:20:30 +0100

 

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nelem
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

Thank you @ravenstar68. Do you have a direct channel to the email team?

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ravenstar68
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Message 6 of 11
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

We VIP's aren't employed by Virgin Media.

We are able to escalate via the Forum only.

@Zak_M the user is sending a message using an email client.

The 80.0.253.xxx servers are Virgin media's outbound SMTP servers in the omc server range.  These servers SHOULD NEVER be blacklisted if your outbound anti spam measures are working correctly.

This needs escalation to the email or security team.  If you need advice speak to @Kev_B or @Lisa_CC 

Tim

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Emma_C
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Message 7 of 11
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

Hi @nelem

This has been passed onto the relevant team now. 

Soon as we hear anything back we'll be in touch. 

 

Thanks @ravenstar68 for bringing this to our attention.

Thanks.

Emma_C - Forum Team
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nelem
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Message 8 of 11
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

I'm now geeting erroneous bounces:

<****@dmsav.com>: host smtp.ntlworld.com[62.254.26.221] said: 550 5.1.2
Recipient Domain Invalid (VM521) (in reply to RCPT TO command)

The domain is valid and I can send from another service.

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ravenstar68
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Message 9 of 11
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

That's odd, I've just run a manual test using that domain:

220 know-smtprelay-6-imp cmsmtp ESMTP server ready
ehlo desktop
250-know-smtprelay-6-imp hello [<redacted>], pleased to meet you
250-HELP
250-AUTH LOGIN PLAIN
250-SIZE 52000000
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250 OK
auth plain
334
<redacted>
235 2.7.0 ... authentication succeeded
mail from: <myaddress@blueyonder.co.uk>
250 2.1.0 <myaddress@blueyonder.co.uk> sender ok
rcpt to: <test@dmsav.com>
250 2.1.5 <test@dmsav.com> recipient ok
rset
250 2.0.0 OK
quit
221 Closing connection. Good bye.

Note that the error would occur at the red line normally, acceptance means that there is either an A record or MX record for the domain.

Is this affecting every mail you send or is it intermittent?

Tim

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nelem
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Message 10 of 11
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Re: VirginMedia blocked: know-smtprelay-5-imp listed on spamrl.com

I've just tried it again and it went through. It could have been a temporary DNS problem earlier this morning.

Thanks.