I started to receive old deleted emails in my account yesterday. After deleting 2000 emails. I decided to delete the mail account. Now I can't setup the mail account again, and I have forgotten the email password. Virgin Media have reset my password as I am still a Broadband customer but it's not the right one for the server.
I hope someone can send details how I can continue to use my virgin.net account. Understand it's an old email, it is linked to my virgin media account though.
The password you use to sign in to My Virgin Media.
Remember that if you change your password here, you'll also need to change the settings in any email programs that you use to reflect the change.
From the advice provided above the reset password provided by VM for your My Virgin Media should also work in your email client for your primary email account. Try using the same password in your email client.
Can you access your emails using VM's Webmail?
If your virgin.net email address is not properly linked to your account this will cause issues with access.
It's What I Do. I Drink and I Remember Things.
Only mark a post as helpful if your issue has been resolved.
Welcome to our Community and thanks so much for your first post - I am sorry that you're having some issues with your email at the moment. I have located your account from here but unable to see that this has been raised as an issue - I am sorry.
Are you still having the issue since the weekend? Are you able to confirm if you can still access your emails via Webmail rather than the email client you we're using? What happens when you try and access via webmail?
Can you still log into your MyVM account ok? Is the username the same as the email address you need access to?
If you're still struggling, please do pop back and let us know - we can then take the chat into a Private Message and go through security to assist you further if needed