Are you a current Virgin Media broadband customer? This is a requirement for VM to provide email service to you. Is the virgin.net address linked to the billing account? It would show on the my profile page, or manage accounts tab? Please answer and we can suggest self-help actions.
If you are a customer, VM Forum Team can investigate if a Move & Transfer is possible. If not a customer, the only thing they can do is ensure your data is completely removed from the server. They will reach this thread in 24 hours or so and take your personal details by private message.
The email address is question, did you have that with an old cable account with us? For example, you moved address and was given a new account but your old email address wasn't migrated over? If so, we can see if we can still migrate it over (not guaranteed) but it will mean that any existing email accounts you have on the new account will be lost.
I think so yes, I can't remember exactly as I have had the email address for 20+ years. It is not linked to my virginmedia account but I did used to be able to (until last week) log into my virgin.net webmail via virginmedia.com. I did receive a email from virginmedia last month to my virgin.net email address saying I would be getting 17 more TV channels so it must somehow be linked to my virginmedia account but everytime I call the advisors can never find it. Was on the phone for nearly 2 hours yesterday getting passed from person to person! Paul
Thanks for your Private Message with your list of accounts with us @Pavlou78. I've checked each and every one of them and can confirm that the email address is not listed on any of them, neither as primary or secondary. I'd suggest that you try and log into the online accounts for all your accounts to see where that email address is.
Just a note, if you have any old accounts that have been cancelled, if the email account is linked to it, we won't be able to re-active that email for you as there is no longer an active account. If the email has stopped working, it may mean that our system has caught up to it.