I have a virgin.net email address which I have not been able to access for over a week.
i understand old accounts are being closed which may be the problem,but I was not notified !
As this was only email account is it possible to get the account open for a short period so I can retrieve some important mail and access my address book?
Are you still a virginmedia broadband customer if so then an agent can move and transfer the mail account to your account, if you are not a broadband account holder then I am afraid that all they can do is get the email address deleted.
See https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 andhttps://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021
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Alas no,I'm not a virgin media customer any more,
Thank you for the information it was very enlightening. Is there anything else I could do?
Is there any way of contacting anyone from Virgin media even though I have no account?
have tried to call but no response and very difficult as i have no account number and so forth.
Another issue I have is that even if I wanted to sign up with Virgin media to keep my mail account I couldn't as it is not available in my area!