I have had a virgin.net email account for 20 years and up to yesterday it had worked perfectly.
Yesterday I had password problems and ended up speaking to VM support. They told me they couldn't help as the '.net' email domain was now administered by Talk Talk.
When looking on the TT website I found help pages contradicting the advice from VM saying they had not taken over the .net service, just some broadband customers.
I rang VM back and a very helpful agent actually reset my password and this actually worked for a few hours.
However, later last night the password stopped working again and speaking to the VM customer support desk this morning, I was again pointed in the direction of Talk Talk (despite VM resting the password yesterday).
Looking through the TT website, I found a very detailed article explaining why TT didn't look after the virgin.net email accounts and actually posted a link to this community
I feel I am stuck in the middle of a game of corporate ping pong and all I want to do is access my emails - even if it only for a few days so I can archive important ones - if VM ultimately want to close these orphaned accounts down they can when I've completed that task.
When an orphaned account is being closed it's usually webmail which fails first. It may still be possible for access through an email client so it's worthwhile setting one up and downloading your emails to that while you still can.