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Joining in

Hello all. 

I have a email since 1996 and on Thursday 28/09/2023 it stopped working. 
no answers from virgin or warning. 
when I try to change password it says no password from virgin. 
using virgin media servers. 

this is a disaster for me and my business. 

thought I would ask. 

Best Regards John 


Hi @JohnMoffatt

If the email address is not linked to an account with an active broadband service then it's very possible that the mailbox has been deleted, and if that's the case I'm afraid that there would be no way of recovering it or its contents.

We detail within the terms and conditions that upon disconnection of the services that any associated email account would be removed shortly after. This is typically within 90 days but sometimes it can be missed and picked up on a follow-up scan at a later date.

I'm going to send you a private message shortly so we can take some details from you, and from there we'll see if we can locate the account. However, if it has been deleted then unfortunately there won't be anything more that we can do.

Please respond to the private message when you can and we'll proceed from there.


Zach - Forum Team
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