Apologies for posting again, I was advised to do this by the team. We still don’t have a solution for our unavailable business emails Please please please can the team pick this up and hopefully give us temporary access so we can move emails to a new address?
I have read through previous similar posts, apologies I still can’t get my head around it. Any help much appreciated!
We have been using a virgin.net email address for many years for my husband’s business. A few days ago it stopped working and webmail now says the account is not accessible. A phone call to customer service has not provided clarity about the reasons or as to whether this is permanent or temporary.
We do not have a virgin account, mainly because there is no virgin fibre where we live.
My husband is a bit older and not very tech savvy, he didn’t realise the email was on borrowed time. He is getting very stressed about the business email not working with time critical issues pending.
Please can somebody assist and help us get to our emails, at least temporarily.
Thank you very much!