@0685 wrote:
Why no notification to sender?
It seems that Virgin Media can block access to an email account, thus preventing you from signing in to the account via their Webmail service but they may not necessarily delete the mailbox itself.
That results in exactly the situation you describe. The account is still live and receiving emails but is inaccessible. Even more frustratingly, it can result in the "closed" VM email account continuing to forward spam emails to the customer's (or ex customer's) new email address while leaving them powerless to access the old account to stop that happening.
The Forum Team (VM employees who support this forum) are best placed to investigate this for you and come up with a solution. At the very least they can arrange for the virgin.net email address to be fully deleted.
One of the team will contact you via this thread in the next day or so and take your details via the Forum's Private Message facility.
In the mean time please do not post your details or the email address on the forum.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks