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Virgin.net email not accessible

Hi,   it seems I (like MANY more people) am now having issues with my virgin.net email address.

The SMTP outbound seems to work, (I even get new mail notifications on my iphone) but I cannot read any as the IMAP inbound connection does not work. 

I have reset my password (several times) and am able to login into the MYVIRGINMEDIA account (even though I no longer have any broadband connection with VM and have not had one for MANY, MANY years - old dial-up), the email has continued to be my primary means of email for decades.

That until earlier this week when it suddenly stops with no warning. 

I have spoken to several agents on the service desk, was promised a call back (That never happened) and have been trawling these forums for any clues of how to fix this.

It sounds like the only way to get it done is for one of the Forum Admins to contact your IT dept and ask them to re-enable my account.

So PLEASE can some do this for me?

Thanks!

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Message 2 of 19
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Re: Virgin.net email not accessible

if you have not got VM Broudband VM can not do anything. All they can do is get it deleted.

You need a VM account to use the email

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Message 3 of 19
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Re: Virgin.net email not accessible

Hello

I am afraid that unless you have a current Virginmedia Broadband then your email address virgin.net is classed as an orphan and could be deleted at any time, normally they would be deleted after 90 days of last use of the dial up service.

See https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021 I am also afraid that all the VM forum staff can do is too make sure it is fully deleted. They would have been no warning as it is already in the Terms and Conditions.

Regards Mike

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Message 4 of 19
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Re: Virgin.net email not accessible

Oh what?

That is so disappointing, just a warning would have helped as it would have given me time to move things over to a new account. 😞 

Strangely I an still send emails from it, and receive notifications of new emails, I just cant open then??

Thanks VM great service.  😞

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Message 5 of 19
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Re: Virgin.net email not accessible

you have no service from VM 🙂 so they have no service good or bad to give you 😛

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Message 6 of 19
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Re: Virgin.net email not accessible

Except for the email service I’ve had for the last 20 years, eh!? 🤔

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Message 7 of 19
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Re: Virgin.net email not accessible

that you shouldn't of has.
you've had many years of free service.

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Message 8 of 19
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Re: Virgin.net email not accessible

That could be right, but had I known I could have had many years of free service with Microsoft, google, Apple, or some other service provider who would be unlikely to just cut me off with no notice (but still leave other email address associated with the exact same account still active??)

But then, I’m just looking for some positive assistance for this. 
If, as you say, nothing can be done by yourself then I’ll see if someone else can possibly help. 
Thank you for your contribution. 
goodbye. 

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Message 9 of 19
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Re: Virgin.net email not accessible

there is nothing that can be done if you are not a customer.

You are always better using email that is not linked to any ISP like gmail

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Message 10 of 19
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Re: Virgin.net email not accessible

So you said. 
thank you for your contribution. 

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