@annelaking wrote:
hi I've had a virgin.net email account for over 25 yeas. It's my main account used for business and personal.
nearly 4 weeks ago now it stopped working. I was told that virginmedia were cleaning up old virgin.net accounts. I was promised that if I took out a virginmedia account they would be able to link virgin.net email to it and I would get access to my emails.
Usually a "move and transfer" of an email address, which is what you need, requires the original email address to still be active before it can be transferred to a new account. If your old virgin.net address has already been deleted then this may cause a major problem. Depending on when your original contract with VM ended it's possible that deletion of the virgin.net email address has already taken place.
The transferred email address will also replace all currently existing addresses on the new account, not an issue for you I assume.
Then there are issues of Data Protection.
Even with the same name at the same address but with different account details, clearing Data Protection may well prove difficult, and rightly so. It would be totally unacceptable for somebody to gain access to another's email account due to insufficient DPA procedures, so expect this to be fraught with difficulty.
As a result I have taken out a new broadband contract but since then I've been given the run around, and am repeatedly told that a ticket has been raised, the IT team are working on it, and asked to ''call back in 48 hours.'' I've been calling back every few days for nearly a month now with no progress.
I suspect that you have never been asked to pass DPA security, nobody has checked to confirm whether your old virgin.net email address is still active, and frankly the telephone staff have no idea how to progress your issue.
Being asked to call back in 24/48/72 hrs. is merely a ploy to get you off the line so they can concentrate on providing the same sort of service to another unfortunate.
I believe the forum staff are far better at providing meaningful support, hopefully one of them will pick up this thread soon. [EDIT: I see that in the time I took to type this the forum staff have already got involved: well done!]
Like many other people who've suffered the same issue I have important information I need to access; this email is also the recovery email address for my online bank accounts.
please, please help.
As a suggestion while you wait: have a look at post #12 in this thread https://community.virginmedia.com/t5/Email/E-mail-account-blocked-today/m-p/4863904#M230174 as the suggestion may work for you.
It's What I Do.
I Drink and I
Remember Things.
Only mark a post as helpful if your issue has been resolved.
