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Flag for a moderator email accounts stopped working and some accounts deleted

I have had a virgin broadband account for 20 years + in fact since it was Blueyonder with no breaks in the contract.

In the past few years I have had email accounts orphaned and deleted and one recovered a couple of years ago.

I have two main accounts I would like to access as they were used for signing up to accounts linked to finance and I may have lost money as I do not have access anymore to change the email address on these accounts.

I can see some accounts in my email inbox page but they now say when clicked on:

Your e-mail account ******** was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again.
I can see the settings>accounts 
  • E-Mail                                     Edit

    1******                  Edit
    Account is disabled. 

    2****            Edit

    3*****          Edit

  • 4****                      Edit
    Account is disabled.

    *5***              Edit

    6****                 Edit

As no passwords I have for accounts work I went to 

manage accounts and all I can see is:

2****** View/Change
3***** View/Change
4***** View/Change
****** View/Change

So I cannot change my passwords for accounts.

 Please help

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Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: email accounts stopped working and some accounts deleted

Hi soong-


Thanks for posting and welcome to the community. I am sorry to hear of the email issues. 


When you log in to your online VM account and then go to 'My accounts' and 'manage profiles' are the emails there?


Kind regards,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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