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gwb67
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Virgin.net email access

Is anyone else having trouble accessing their email at the moment?

For about a week now, mine has been pretty slow to load the messages, with two arrows going around in circles, occasionally not connecting at all.

Many thanks 

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Travis_M
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Message 2 of 13
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Re: Virgin.net email access

Hi @gwb67

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, I understand this isn't ideal. Do you receive any error message at all when this fails to connect?

 

Regards

Travis_M
Forum Team



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gwb67
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Message 3 of 13
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Re: Virgin.net email access

Thanks for the reply.

No error message but slow to log in, send and receive emails.

It does seem to be a bit better today but still slow at times.

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Robert_P
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Message 4 of 13
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Re: Virgin.net email access

Thanks for the update gwb67 and glad to hear this has been partially resolved. Do you notice the delays or problems across all devices? Is it quicker on devices wired as opposed to wirelessly connected?

 

Rob

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gwb67
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Re: Virgin.net email access

Across all devices. There's three I tend to use, two of which are wireless.

Many thanks 

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Steven_L
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Message 6 of 13
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Re: Virgin.net email access

Have you changed your password for your mailbox recently?

 

Are you having any issues with email clients or is it just webmail that you're having issues with?

 

Regards,

Steven_L

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gwb67
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Message 7 of 13
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Re: Virgin.net email access

I've not changed the password for a few months. If that would help then I can do so again.

It's just on webmail - I don't have another way to access my email. 

It has been better the last couple of days and logging in seems ok now but sending or receiving can still be slow.

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Gareth_L
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Message 8 of 13
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Re: Virgin.net email access

Hi gwb67

Howe are things looking now

Did you manage to change the Password at all

Gareth_L

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gwb67
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Message 9 of 13
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Re: Virgin.net email access

It does seem better now thanks.

When I saw other recent posts about user's virgin.net email accounts being deleted, I was concerned mine was going the same way.

No, I've not changed it yet but will do so.

Many thanks 

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John_GS
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Message 10 of 13
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Re: Virgin.net email access

Hi gwb67

As long as it's linked to an active cable account you'll be fine 🙂

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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