Virgin Media Community

[VAB11]

Hi, I have been using my virgin.net e-mail service for many years without a problem, bur recently it has refused to receive e-mails (and send to) certain e-mail addresses - offering this as the error code :

552 5.7.0 SPAM Content Found (VM603) 6wnLlVglt6JT16wnMl13QW

1. I have previously sent e-mails to this person

2. They are in my contacts 

3. I have marked this e-mail and others from the same domain as Not Junk..

How do I fix this/ reset the Virgin SPAM filter.

Thanks

[Chris_W1]

Hi VAB11, thanks for the message and sorry to hear that you are having issues with the emails, can you confirm if this is still happening or has since been resolved? Can you try a password reset to see if anything changes? Does this happen both in the VM portal and on a client? Chris