Virgin Media Community

[Orlando22]

Like so many others I see, my Virgin.net mailbox is closed. In Jan/Feb this year I became aware for the first time that I had been using my Virgin.net email erroneously for some years as Virgin had decided some years ago to close them if you weren't a Virgin customer. Since then I have tried to transfer my data to another email account but I found I couldn't back up my folders nor copy them over to another account. So Virgin had made it very difficult to move out. Like many I have had my account since the 1990's and have an enormous amount of data to transfer.

As there appear to be quite a few of us in the predicament, is there no way Virgin Media would allow us say 3 months to try and salvage some of our data and then close our accounts. Is there someone I could contact to request this?

Or is there a way to get my mailbox open again?

[Kath_F]

Hi Orlando22, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,