Virgin media mail app password reset problem

[Johnhampstead]

I am trying to access my late father's virgin.net email account (I have relevant user details and password), but the account is locked. It won't have been used for quite some time, if it is still available at all. 

I have followed the process to Generate a new app password, but this is repeatedly returning either an error message or a blank screen. 

Any suggestions as to how I can get this sorted. 

Thanks

[Akua_A]

Hi @Johnhampstead 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your late father's email. As mentioned by @DrinksMenu Our email accounts are attached to active VM  cable accounts. This means if the account is no longer active, the email account is deleted after 90 days https://www.virginmedia.com/content/virginmedia/dotcom/en/myvmapp/help/help_l3_t2_s7_a1.html#:~:text... 

To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Johnhampstead]

Thanks @drinksmenu - my father didn't have a broadband account with Virgin recently so that will be the answer. Appreciate the reply. 

[Akua_A]

No problem at all @Johnhampstead 

Please do not hesitate to contact us if you need any further help.

Thanks,