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Joseph2020
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Virgin media email has been hacked - need to delete

Good afternoon my original virgin email account has been hacked - how do I get it deleted?

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MissPasko
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Re: Virgin media email has been hacked - need to delete

First you should regain control, so you can assess any damage done and rectify it.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Then after you are sure you will NEVER need it again, you can delete for yourself from the primary billing account, select My Profile >> Manage accounts tab

I recommend deleting all emails and contacts via webmail first, and after the deletion process, double-check the mailbox is gone from the VM servers by running the address through https://mailtester.com.  Then you can be sure it is completely finished.

If the address is the primary email address, it cannot be deleted unless you are no longer a customer - and then the VM Forum Team will have to get involved.  Wait here and someone will get your personal details by private message.

Let  us know if you need assistance.


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Joseph2020
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Re: Virgin media email has been hacked - need to delete

OK I have deleted all the contents from my original email account, I have changed my original username and I have setup a couple of additional accounts but in My Profile I still have the original email address (which I wish to delete) and the same address as an alternative with no option to delete or change either.

What are my options?

 

Graham_A
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Re: Virgin media email has been hacked - need to delete

The primary email account cannot be deleted.  However, if you stop accessing it the associated mailbox should be suspended after 90 days and removed completely after a further 60 days.

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Graham

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