I was wondering if anyone has had this issue before. I can’t get into my account to confirm my email address. I’ve tried setting it up on the “mail” app and also accessing it from other possible links but unfortunately I have not been able to get access. I have also been trying to contact Virgin via text, chat and phone and there has been no reply or no agents available via telephone.
Any ideas on how to get passed this would be much appreciated.
Welcome to the community 🙂 I'm sorry to hear you're not able to login at the moment. Just to confirm, the potential confirmation email (shown in your screenshot) has gone to the email address you're trying to access by signing in? I know it's all a bit confusing when that happens, isn't it?
We can definitely help you gain access to the account. I've had a look and I can't confirm everything before clearing data protection checks, but I've had a provisional look and it does look like there's a verified email address linked to your account. Can you try logging in to My Virgin Media with that primary account please? Once you're logged in, you should be able to click Email in the top right to access the mailbox.
If for whatever reason that doesn't work, or you'd like some further help with it, just let us know and we can go through it all with you.
Hi I’m experiencing this same issue. I had to create a new account as I moved house. The WiFi self installation kit arrived but turns out the house I’ve moved into doesn’t have a wall socket. I’ve spent the day trying to contact virgin but to no avail. I created a new account with my new account number and used a new virgin email address as my usual email address was already registered to my old account. Now I can’t log in because I can’t confirm the new email address because I can’t log in. Can you please please take a look?
Thank you for reaching out to us in our community and welcome, I am sorry you have also been unable to confirm your details for your online account via the confirmation email, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
Also having the same problem. I cannot use the username that my mails are coming.
I cannot use virginmedia email because I cannot confirm my username because I need to confirm my email which I cannot login (because I didn't verified my user name). This is an insane loop with no exit. Please help.
Just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.