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jenispencer
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Virgin media account locked

My Virgin Media account has been locked due to security systems detecting suspicious activity.  I now cannot access my account, it suggests changing my password but I cannot sign in because it is locked!  What do I need to do to gain access?

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Jodi_S
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Re: Virgin media account locked

Hi jenispencer,

 

Welcome to our community and thanks for posting. Sorry to hear that you cannot get access to your emails. We appreciate the frustration this causes.

 

As you have already tried to reset the password without success I will pop you over a private message to see if we can unlock this for you.

 

Please click on the purple envelope to accept the chat.

 

Kind regards Jodi

jenispencer
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Re: Virgin media account locked

My husband is also desperately trying to get my email address unlocked using the Virgin Community but so far has had no luck.  My email has now been locked for 17 days, what has to happen to get it unlocked?

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