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katienairn
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Virgin media account locked?

Hi there

have just received a text message via my landline telling me that my virgin media account email has been used to send spam and has been locked. Have just tried and it’s not locked. Can anyone advise, if this is just a spam call please?  Many thanks

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Re: Virgin media account locked?

It is probably genuine.  The relevant help page when receiving such texts from VM is help/virgin-media-mail-my-email-account-is-locked

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Graham
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katienairn
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Re: Virgin media account locked?

Thanks Graham. I was able to go into my VM account but have now just changed my password anyway.  Cheers

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Re: Virgin media account locked?

For a belt and braces approach I would recommend you also follow all of the steps set out here: https://www.virginmedia.com/help/virgin-media-mail-compromised-mailbox-alert

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Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped