Virgin mail forbidden error

[nheeler]

I have the forbidden error when accessing my virgins email on both my laptop and mobile. I have changed my password to a completely new one an, rebooted and done a virus scan on both devices but still have the forbidden error. Can you help me please. Nigel

[John_GS]

Hi @nheeler 

Thanks for posting and welcome to the community. Sorry to hear of the email issue.

We've raised this with the relevant teams, hopefully all sorted soon.

Best wishes.

[nheeler]

Thanks John,

Any news on this as I haven't yet heard from the relevant team.

Nigel

[Beth_G]

Hi nheeler,

I'm afraid we've had no update as of yet, however John will be back on shift tomorrow, so I'll ask that he provides you with an update when he is online.

Thanks so much for all your patience with this.