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Virgin have deleted an additional e-mail account

Mel222
Just joined

Virgin have deleted my an additional e-mail account 

1 REPLY 1

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, Mel222.
Thank you for joining our help forums and for your first post here, welcome to the VM community! great to have you on board with us. 🙂

We're sorry to hear of this email issue, we'd love to assist where we can.
Firstly, we'd like to get more info so we can determine how we can help out.

Can you please advise if this email was an ntlworld, blueyonder, or virgin.net address and what happens when trying to log on?
Could you kindly confirm how you access your email account and if you're using webmail (browser) or a client software/app such as Outlook etc to view your mailbox?
If over client, please check our updated settings here.

Lastly, are you able to view the secondary email when you sign in to your MyVM account here and select: account settings>account details> bottom of page under my other VM accounts?

Let us know more and we're glad to support you.

Adri
Forum Team

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