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Virgin has deleted my blueyonder account and is no longer accessible

Joining in



Today Virgin have unilaterally deleted my blueyonder account that I have had for over 25 years and is no longer accessible, the tech dept tell me that as it's wasn't linked to a virgin media account it has disappeared, is there any way of recovering it as when I try to change the principal e mail address on various accounts (linkedin for instance) it sends a verification code to the registered e mail (blueyonder) which I can no longer access.

All help gratefully received.







Joining in

Can anybody help me Virgin Media deleted my blueyonder account and can't seem to restore it.


Please help

Very Insightful Person
Very Insightful Person

I have moved your post - see this



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Importantly, are you a current VM broadband customer, if you are, then have you always been since first setting up the email address, any break, change of address?

Alessandro Volta

Under their own T and C's, VM should have closed accounts like this after 90 days. 

In many cases they have not done so.  That does allow you to have a free email service, but it also allows you to build up a history linked to that email which can be a great loss when they finally close it.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.