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Sandra-t
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Virgin email

Hi I've had my virgin email hacked and the password has been changed but it won't let me reset password 

Can anyone help please ?

Thank you

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Graham_A
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Re: Virgin email


@Sandra-t wrote:

Hi I've had my virgin email hacked and the password has been changed but it won't let me reset password 

Can anyone help please ?

Thank you


In what way won't it let you reset the password?

If you are using the forgotten password link then try entering your security answers in all Upper Case or all lower case letters.

If it is a secondary account then you can reset the password via the primary account.
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Gareth_L
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Re: Virgin email

Hello Sandra-t

Sorry to hear this happened 

Have you been able to get this resolved since your last post 

If not, please let me know 

Gareth_L

 

 

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