Virgin email been hacked now cannot access or change password

[francevendee]

I have received calls etc from contacts or people I have previously emailed stating they have been receiving emails from me today asking for money etc.

I cannot access my email account and cannot change the password.

It was my main email account for My VirginMedia account.

Somehow I have gained access to that through my old NTLWORLD account and my Virgin email cannot be seen?

Any help would be appreciated.

[Adri_G]

Hi, francevendee.
Thank you for joining our help forums and for your first post here, a warm welcome to the VM community.

We're sorry to see you're having issues accessing your virgin email account and the problems this has caused, we'd love to best help with this.

Could you confirm if it's a virgin.net or virginmedia.com email you've been using which is missing from your VM services?

Please, use this page here to view more on our email accounts and latest info on email settings etc. where you can find our steps on resetting passwords too.

If this doesn't help, let us know here and we can assist further.

[francevendee]

Hi Adri

It is a Virgin.com account

[Lee_R]

Hi @francevendee thanks for getting back to us.

Sorry to hear you're still having issues with a potentially compromised email address.  I would like to have a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R