Virgin Web Mail has all options greyed out

[sowilliams]

I have not been able to delete or reply to emails on my computer through webmail  as all of the options are greyed out. I am having to manage the mail box on my phone.  I have cleared the cache and I think I have cleared the cookies.  It has been like this for a couple of months, and I would like to sort it. 

 The completely useless virtual annoyance only wound me up when I tried to use it (I believe that is its purpose) so has anyone human got any ideas?

[用心棒]

Issue has been flagged to the forum team who are best placed to help further. In the meantime consider the following workarounds:

• use an email client (as you already have done)
• add the email account to another of your webmail account's that works. To do this: sign into the working webmail account, then select Add email account and enter authentication credentials; be aware you will need to use the App Password, read more here How to manage my email account | Virgin Media Help

FYI similar posts appear to sadly remain unresolved; not sure why?

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[Daniel_Et]

Hi @sowilliams, thank you for your post.

We're sorry to hear about the problem you're having 😔

Please try following the excellent advice provided by @用心棒. 

If you're still no further forward thereafter, please pop back to us and we'll do our best to help.

Regards,

Daniel