Virgin Media Community

[NCH]

2 hours ago I lost access to my [REMOVED] account, please confirm that I can still use it and what the problem is. I am abroad and need urgent access

Thank you

Nigel

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[John_GS]

Hello Nigel.

Thanks for posting and welcome to the community.

Apologies you're having email issues - can appreciate it if you're at home, never mind abroad. Hoping you're having a good time though, anywhere nice?

The Virgin.net emails were migrated in 2015/16 I think it was so if they were not moved to an active Virgin Media account, then they should have been deleted. 

I'll PM you now though to see if I can help sort this out but any reprieve may only be temporary and you'll need to move/backup any emails/contacts etc. 

Will send this now for you

Kind regards,

[John_GS]

Thanks for joining me on PM @NCH/Nigel

Just to update the thread, the mailboxes were enabled and the advice to backup data re-confirmed.

Have an amazing time away 🙂

Kind regards,

[John_GS]

Hi Nigel,

Thanks for messaging. We do need to return to the public thread though rather than PM as we're not account managers. 

In reply to the message about the missing mail - I've not deleted anything from here, Nigel.

We don't do things like that or able to from here.

Can you still access the mailbox?

Kind regards

[NCH]

John,

No you didn't delete, it was something that happened during the outage this afternoon. I was hoping that you could access the folder Await Delete and reinstate it.

Nigel

[John_GS]

It's not something we have access to Nigel. 

Kind regards,