Hi Rob
Thanks for the reply to the post I made over a week ago. I know how busy everyone is but I neeeded to solve this quickly as this was a new business already advertising.
I spent several hours going through the 'help' chain on line and the phone and the cherry on the cake was that when I finally got escalated through the hierarchy to the 'gadget line ' (which was only one tier below the level I needed) the line cut off just after the technician asked me to provide me with an alternative number ( which I was in the process of giving him) in case I got cut off (you can't makes this stuff up!!).
A complaint email to the head of Custimer service has still not produce a response, and still awaiting a repsonse from another Complaint about service being cut off or below par in November.
After many hours working through my mail setup (which was workingnwith all other providers aparyt from Virgin Media with a really helpful and knowledgeable techincian at Tagadab (my cloud hosting provider) we went through all the DMARC DKIM setting etc and eventually soved it by changing the mailserver name.
Tagadab help:11/10
Virigin Media:0/10
Not just on this but several other occasions over the last 6 months by the way
I know this is not your fault Rob and you're trying to help, but Virgin Media's technical support has been well below the standard I expect or receive from any other provider or company i work with and has cut me dearly in noth time and money.
Thanks
Stuart