Virgin Media Community

[mrflavell]

The www.virginmedia.com website returns Bad request when I try it using Mozilla Firefox currently, so I cannot sign on to check my email. It does work using Microsoft Edge, but that isn't my default browser. I am on the latest version of Firefox. Is Virgin Media no longer compatible with Firefox?

[用心棒 · Accepted solution]

Open a new Private Windows  (Ctrl + Shift + P) to see if the problem still occurs. If it does not then consider clearing the browser's data cache of Virgin Media data; be aware that clearing all data may result in need to sign back into services that were active and that some website may initially load slower when first visited — see Clear cookies and site data in Firefox | Firefox Help

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[mrflavell]

That's worked, thanks.

[Carley_S]

Hi @mrflavell
Welcome back to the community!
Glad to hear that the advice @用心棒 provided has helped resolve your issue. Please let us know if you have any further questions or concerns, we'll be here to help. 
Thank you @用心棒 for taking the time to help.