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Virgin Media password reset loop

femacleod89
Joining in

on ‎24-06-2022 18:05

Outlook flagged that my Virgin account details were out-of-date. Logged in to My Virgin Media to update password (current password not recognised) however system would not accept the new password entered even though it is "strong". Error message: cannot use that password. Unable to receive/send emails or access via mail.virginmedia.com

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎24-06-2022 18:20

@femacleod89  The current VM password requirements are quite restrictive.

Between 8-10 characters

Start with a letter

Contain at least one number

No special characters#

Cannot contain a common dictionary word

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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femacleod89
Joining in
In response to Graham_A

on ‎24-06-2022 19:54

Thank you. I did meet the requirements outlined below. 

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Adri_G
Forum Team
Forum Team
In response to femacleod89

on ‎24-06-2022 20:49

Hi femacleod89.

Thank you for posting and welcome to our community forum page.

Sorry to hear you have issues resetting your password.

Please advise if you make use of a common word that can be easily guessed or if this password you're trying to do has been used again in the past for this account?

Either way, we are eager to help.
I will send you a PM shortly.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Adri
Forum Team

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