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Virgin Media password reset loop

Joining in

Outlook flagged that my Virgin account details were out-of-date. Logged in to My Virgin Media to update password (current password not recognised) however system would not accept the new password entered even though it is "strong". Error message: cannot use that password. Unable to receive/send emails or access via


Very Insightful Person
Very Insightful Person

@femacleod89  The current VM password requirements are quite restrictive.

Between 8-10 characters

Start with a letter

Contain at least one number

No special characters#

Cannot contain a common dictionary word


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Thank you. I did meet the requirements outlined below. 

Hi femacleod89.

Thank you for posting and welcome to our community forum page.

Sorry to hear you have issues resetting your password.

Please advise if you make use of a common word that can be easily guessed or if this password you're trying to do has been used again in the past for this account?

Either way, we are eager to help.
I will send you a PM shortly.
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