on 24-06-2022 18:05
Outlook flagged that my Virgin account details were out-of-date. Logged in to My Virgin Media to update password (current password not recognised) however system would not accept the new password entered even though it is "strong". Error message: cannot use that password. Unable to receive/send emails or access via mail.virginmedia.com
on 24-06-2022 18:20
@femacleod89 The current VM password requirements are quite restrictive.
Between 8-10 characters
Start with a letter
Contain at least one number
No special characters#
Cannot contain a common dictionary word
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on 24-06-2022 19:54
Thank you. I did meet the requirements outlined below.
on 24-06-2022 20:49
Thank you for posting and welcome to our community forum page.
Sorry to hear you have issues resetting your password.
Please advise if you make use of a common word that can be easily guessed or if this password you're trying to do has been used again in the past for this account?
Either way, we are eager to help.
I will send you a PM shortly.
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