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Automorph
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Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

My two virginmedia emails (ntlworld addresses) both stopped syncing with the default email app on my Samsung S8+ earlier this evening.  Very suspiciously they both say last synced at the very precise time of 19:00 (~4.5 hours ago). I can neither receive nor send emails from the Samsung email app for those two ntlworld email accounts.

I've changed nothing in settings & two other non VM email accounts continue to sync fine on the same email app.  I can see emails received later than 19:00 if I login directly into VM webmail on a browser, but I don't understand why they suddenly stopped syncing to the mobile email app (which is my preferred environment in which to read and send emails). 

Any help to resolve this gracefully received. 

fizz
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Message 2 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

I'm having problems with one of my emails too with certificates. Webmail is fine but imap o  android device not

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dadslad
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Message 3 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Having the same problem here too. My wife is also having the same issue. No sync of email to Virgin since around 16:00 yesterday.

mdread
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Message 4 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Same here, me and my wife, from about 16.00 yesterday. It is a mobile device connection issue trying to authenticate connection to Virgin as we can not connect using either Samsung email app or Gmail on Samsung mobiles or using the email facility on Kindle Fire.

However I can connect using Thunderbird on a PC so it is not a general third party email problem but is just seems to be confined to mobile devices.

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boothy99
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Message 5 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Hi Automorph,

There's others including myself with similar / same sync issues. 

See here -

https://community.virginmedia.com/t5/Email/Cannot-access-email-certificate-not-trusted/td-p/4615890

& here 

https://community.virginmedia.com/t5/Email/Email-Login-Issue-Android/td-p/4615874

 

The Aqua Mail app I use gives this error message -

"Error checking mail. Invalid security (SSL) certificate. Java.security.cert.CertPathValidatorException. Trust anchor for certification path not found."

If I enter the settings for each account, but only click save or next without changing anything - this temporarily fixed the problem for me yesterday. However, I ended up with the same problem on 3 different android devices again this morning. Had to go through the process mentioned above on all devices for all ntlworld / Virgin accounts 😕😠 

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bushbye
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Message 6 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Same issue from my Samsung S20. Email stopped syncing at 4pm yesterday.

zzzzztt
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Message 7 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Wish I'd looked here first rather than fiddling! Email stopped working on Samsung A5 but fine on webmail through laptop.

I've tried deleting data & cache to re setup but only get as far as imap settings where it says "cannot safely connect to server".

The imap settings are as per virgin website.

I've now done a force stop... lol... not sure that was a good idea!

Hope this can be fixed?!

boothy99
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Message 8 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Possibly, it's "just" been fixed ?

Anyone still having issues?

bushbye
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Message 9 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Yes it is working for me now 👍

zzzzztt
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Message 10 of 14
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Re: Virgin Media (ntlworld.com) emails stopped syncing to Samsung S8+ mobile

Hurrah!

Thanks for the heads up... any idea what was wrong, Boothy99?

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