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Virgin Media has blocked your connecting xx.xxx.xxx.xx Too many bad emails have been sent - In LOGS

ImperialEagle
Dialled in

Can you please advise how I can unblock this ? 

Apple Mail says .. "could not connect to this SMTP Server" and I have changed and double checked everything is okay.

I cannot send any emails currently. I can receive emails but not send.

I see in one post that my external IP address can be refreshed (changed) to, in effect remove my current IP block. 

Please help, as I cannot send any emails.

2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

Try following the advice given here:

https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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用心棒
Very Insightful Person
Very Insightful Person

“Virgin Media has blocked…”, consider trying the following:

  • go to https://netreport.virginmedia.com/netreport/
  • select an abuse type of Email Sending Errors from drop down list
  • select an abuse form of Other from drop down list
  • paste the complete error message into the Log Evidence area
  • enter your name into My name field
  • enter your email address into Email address field
  • select Submit button

Hopefully de-listing will occur sooner rather than later but if not post back here to have the issue flagged to the forum team.

Also consider following the advice here My Virgin Media account has been hacked.

-- 
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