Why an Existing Virgin Media Broadband customer not given an Email-ID of Customer Service to write to, nor is he alloed to CHAT
For a Customer with Hearing Impaired Virgin has put itself OFF for such a an existing or prospective customer
Virginmedia do not offer email support due to security of your account.
There is a chat feature, but depending on how busy they are may not be available all the time.
Chat can be accessed at https://www.virginmedia.com/shop/contactus/experiencing-an-issue there is a button that says "Message Us".
There is a text message service available on 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.
You can also post your problem here and if the VM forum team can help they will.
You can also use -
"Accessibility & Extra Support
Text Relay Service
RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.
To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.
Video Relay Service
Video Relay allows British Sign Language users connect to us via an interpreter.
Open 8am until midnight, 7 days a week."
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Direct Messaging is available via the Contact Us page.https://www.virginmedia.com/shop/contactus/accounts-and-billing
Virgin Media also support contact via Relay UK which have an app for computers and mobile deviceshttps://www.relayuk.bt.com/relay-uk-services/relay-uk-app.htmlAnd also have BSL servicehttps://my.virginmedia.com/customer-news/articles/Sign-Solutions.html
Thank you Mike.
Will try CHAT link you posted.
O2 Bethere Zen never security issue with customer's account to corresponde with a customer.
Tried the link but it goes to Automaton
Thats the way it works has to get some details automatically before can transfer to an agent, and you will need to keep it open as may take sometime before you get an answer.
Thank you Mike,
Strange that Virgin Media believe that by fobbing off existing and prospective customers company is going to prosper.
@dmjoshi38 wrote:Thank you Mike, Strange that Virgin Media believe that by fobbing off existing and prospective customers company is going to prosper.
Over 15 million subscribers would suggest otherwise.
How many of them would be for only Broadband.
I have been customer since Bronson started VM
Customers are forced into package of TV+Broadband+Landline+Mobile.
@dmjoshi38 wrote:How many of them would be for only Broadband.I have been customer since Bronson started VMCustomers are forced into package of TV+Broadband+Landline+Mobile.
Nearly 6 million.
I've never been 'forced' into adding to my broadband only deal, just asked.