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ACM1010
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Virgin Media Web Team - reset password

2 weeks ago

Have received an email from Virgin Media Web Team - webteam@virginmedia.co.uk suggesting that have had a request to reset my password.

It doesnt lok genuine, is this scam email ?

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Akua_A
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Re: Virgin Media Web Team - reset password

2 weeks ago

Hi @ACM1010 

Welcome back to our community forums and thank you for flagging this email to us.

We can understand your concern. Are you able to provide a screenshot of this email (while omitting personal details) so we can look into this for you?

Thanks,

Akua_A
Forum Team



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ACM1010
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Re: Virgin Media Web Team - reset password

2 weeks ago

VM email.jpg

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Kath_F
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Re: Virgin Media Web Team - reset password

a week ago

Hi ACM1010, 

Thanks for coming back to us on this. 

I'm afraid the picture you've posted is way to small for us to make any of the information/details out. 

Just to be on the safe side, it's best to log in to My VM and update your password but don't do it through any links in the email. Instead navigate through this link here. 

Keep us posted on if you have any further issues.

Thanks, 

Kath_F
Forum Team


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