So you say that you cannot receive emails did you check on https://my.virginmedia.com/my-apps/email/mailbox does the webmail work without any issue, which client are you using if not using the webmail, as the support from Virginmedia would end at the webmail application, and you would need 3rd party support for any email clients.
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Thanks for using the forums to get this issue with your services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I won't be able to cancel the subscription on my side as Gadget Rescue is part of a 3rd party company that works with us, but it should be easy enough to contact them and have a chat about cancelling. Please give them a call on 0800 014 7398, they will be more than happy to help.
As for your original issue with your emails, where are things with this at the moment?
Have you had any further help from us or the community in order to get this resolved?