on 21-10-2023 09:00
Hello!
I’ve a virgin media.com email address and everything was working fine last night.
This morning the dreaded iPhone error came up saying I can’t access emails. I reset the phone and tried to login via the Virgin Email app. It’s now telling me that my email is locked and I need to change the password and follow the steps provided on the screen. The problem is there is no ‘manage’ step when you try and do this! Anyone else had this issue?
on 22-10-2023 09:25
Hi coney1982
I am sorry to hear the email account has been locked.
Please follow the blow steps and let us know how you get on.
Step 1.
Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach.
Step 2.
Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account.
Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.
Step 3.
Once your password's reset, make sure your emails are not being forwarded without your knowledge.
Please pop back to us when you can,
Vikki - Forum Team
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on 24-10-2023 11:36
There is no manage mail icon once you press account details. I did this over the phone 3 to 4 times with an advisor. Still don’t have any email yet.
on 24-10-2023 12:04
@coney1982 After you press on Account Details in your screenshot it should take you to another page with a series of sections. The bottom on beneath Telephone Security Details should be Virgin Media Mail. Sometimes you need to refresh the page several times to get this section to appear.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 26-10-2023 08:39
I’ve tried that numerous times and it’s still not working.
on 26-10-2023 11:09
@coney1982 wrote:I’ve tried that numerous times and it’s still not working.
What happens if you try this link: Virgin Media Mail settings | Virgin Media
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 27-10-2023 08:48
This happens.
Received a call from Virgin yesterday telling me that it’s been resolved and my query is being closed. Still can’t get email!
on 27-10-2023 10:34
Hi @coney1982
Thanks for posting on our community forum and sorry to hear about the issue with your Virgin email
I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.
Regards
on 27-10-2023 11:14
Thank you.