Looking for help. Basically i have not been receiving emails and today was contacted to be told that my account may have been compromised. Turns out some covid19 charity spam is being sent from my address.
Logging on and running virus scans etc, all looked ok. I then looked into my setting and that AUTO FORWARDING has been set up. The wierd thing is that it only appears to be showing on the Virgin Website and my Windows Live has no rules set.
I deleted the forward and removed, saved everything and sent some tests, everything worked. Then about around 30 minutes later I asked for a test email again and it failed. I looked into he settings again and the spam account has reappeared. All of this appears to be on the VM side.
Can anyone help? (all email accounts removed from phones and tablets and it still persists)
All security questions and passwords were changed twice actually. Yet the problem persists. I delete the rule and email etc, about 30 minutes later it comes back. I only have access to VM due passwords changing. I have cleared all history and cache too on chrome.
Everything checked out. However after being able to speak to someone from Virgin they have said they are having problems with ntlworld emails and are working to fix. They have disabled for now and I await a reply.