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Virgin Email not working

Freddy5belly
Tuning in

on ‎20-10-2022 08:50

Hi,

Just wondering if anyone else is having an issue getting into their email?

Oops! We can't find the page
you're looking for

 

11 REPLIES 11

newapollo
Very Insightful Person
Very Insightful Person

on ‎20-10-2022 13:20

Hi @Freddy5belly 

Are you accessing the email via My Virgin Media, or via an email app such as thunderbird/outlook etc?

Have you tried webmail?

https://mail2.virginmedia.com/ 

Also if using a browser either try a different browser or incognito mode.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

alienor
Dialled in

on ‎20-10-2022 16:29

I have had the same problem this morning and have no idea why. It used to happen quite often but for the last few months the webmail has been working beautifully with no problems and far easier to access especially if you have an account with a subsidiary account for another member of the household. Yesterday my PC was running very slowly so I cleared the cache and that was when I was no longer able to get into the email from the usual bookmarked page despite refreshing the page and finding links via Google etc. Using a different browser worked fine but I want to use my usual browser. Coming on here I found the link that works. Can anyone explain why what looks to be the correct link from what was once for me the virginmedia.com front page no longer is? It baffles me.

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Graham_A
Very Insightful Person
Very Insightful Person
In response to alienor

on ‎20-10-2022 16:39

@alienor  The email link on the main virginmedia.com landing page is currently broken. VM staff are aware and it will be fixed as soon as possible.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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alienor
Dialled in
In response to Graham_A

on ‎20-10-2022 16:44

That's great. Thank you. Just coincidence then.

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Freddy5belly
Tuning in
In response to newapollo

on ‎20-10-2022 21:24

Many thanks, the link seems to work ok 

0 Kudos

Ayisha_B
Forum Team
Forum Team
In response to Freddy5belly

on ‎22-10-2022 08:40

This was a reported fault and all is working as it should be now 🙂

Thank you!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

alienor
Dialled in
In response to Ayisha_B

on ‎27-10-2022 16:52

And now it is not working again. What should be the sign in page is defaulting to https://www.virginmedia.com/my-virgin-media/existing-customer and then the message when I try to sign in is: 

We're doing some work on our site

I need to access my email urgently . This is simply not good enough.

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newapollo
Very Insightful Person
Very Insightful Person
In response to alienor

on ‎27-10-2022 17:52

Hi @alienor 

You should be able to log into the web mail using this direct link

https://mail2.virginmedia.com/ 

I suggest you bookmark the link.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

alienor
Dialled in
In response to newapollo

on ‎27-10-2022 19:06

Thank you. I had it bookmarked from last week. Works now in Chrome but not in Brave which I prefer.

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