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Virgin Email address not working

When I signed up for Virgin services I got allocated an @virginmedia.com email address which I have never used. I now need to use it but if I click on email all I get is an error screen saying "Your mailbox is not available at the moment." and telling me to call 150 but when I do they say call centres are closed due to Covid.. 

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Re: Virgin Email address not working

Hi cpg3000,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your email address. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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