Virgin E-mail unavailable

[Guy_Poyser]

Good Morning,

My .virginmedia.com e-mail account has been unavailable since Monday. 

I cannot access via I-phone, outlook or through my online account. 

Please can this be looked into to as I currently have an active property sale which I need to monitor my e-mails.

You will appreciate the e-mail connected to this account isn’t my Virgin address as I would obviously have been unable to verify!

I look forward to hearing from you.

Thank you.

Guy

[Sololobo · Accepted solution]

Can you access your emails using Webmail?

Have you tried following the advice given here?
https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

A password reset may give you access to your emails.

[Hayley_S]

Hello @Guy_Poyser,

Welcome! Thanks for posting.

I am sorry to see that your email is not working properly.

I can see you have made the above comment the solution, has this now been resolved?

Many thanks,