Virgin Media Community

[LMiles]

An old email address which had to be closed years ago when Virgin got rid of all their non-fiber customers, is still forwarding emails to my new email address. I set it up to forward emails during the transition from the old email address to my new gmail account. This started happening recently when quite clearly someone has got hold of the email address and is spamming from it (the forwarded emails are all out of office replies to stuff that I clearly haven't sent, as I have no access to that account).

The email address in question should have been deleted long ago. How can I get this account made completely inactive please?

[Emily_G · Accepted solution]

Thank you for your post LMiles and welcome to our community.

If you know the email in question as well as some of the account information this may be attached to we can easily have this removed from our systems within 5 working days by our IT team.

I'll pop you over a private message now if you can please provide me the information needed to raise this for you.

Thank you, Emily.

[LMiles]

Thank you Emily. I've replied to your PM with the information I can remember.