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Vanishing saved email folder

Joining in

Why has my saved emails folder vanished today and how do I get it restored?


Alessandro Volta

Is this a separate folder from the 'Received' one?  Are the other folders all there?

Are you checking on an email app AND on webmail using a browser?

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi @Redsox1, thank you for your query.

If you could please answer the questions asked by @jpeg1, that'd be much appreciated.

We're here to help and would like to get this issue resolved for you.

Please pop back to us at your earliest convenience. 


Yes, it was a separate folder .... I didn't set it up it was there when the email account was set up. I have checked on both the app and using a browser. I have gone into settings and confirmed that the folder is selected as viewable. It was there one day and gone the next!

Sorry, missed the last bit .... all other folders are still there.

Forum Team
Forum Team

Thanks for coming back to us Redsox1, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,