Virgin Media Community

[Alex893]

Hi, it seems that the VM web will only recognise my Main account email and password but not my account that I use for daily emails 

[Steven_L]

Hey @Alex893,

Sorry to hear of the issues that you've been having with your email address.

I have been able to locate your account via your community profile but as we would need to confirm sensitive information and we cannot do this in the open forum. I will drop over a private message in a moment and we can get this looked into further.

Regards

Steven_L