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VM email address

davep123456
Tuning in

on ‎19-10-2022 08:41

Hello,

I am a VM broadband only customer, am I entitled to a VM email address ? if so how does one obtain/create an email address. Every time I try I just get a message on screen of

davep123456_0-1666165239730.png

 

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎19-10-2022 11:05

@davep123456   As you have been a VM customer for a number of years (according to your posting history on this community) you would have had an email address from when the account was set up.  However, if you have not been regularly using the address the mailbox may have been deleted.

The error message that you are seeing in VM webmail indicates that the mailbox may only be locked rather than deleted.  Have you followed the password reset process as set out in the error message?  Changing the password usually unlocks the mailbox after about an hour.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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