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steve_bosley
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VM email account gets 403 Forbidden screen

The Email App on my phone asked me to change password but I've forgotten it. After several attempts on 2PCs and the phone. I can login to My Virgin Media OK on all 3, but only get to mail on my phone - PCs both give 403-Forbidden white screen ... both under Edge and Chrome.

Help Please

 

 

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steve_bosley
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Re: VM email account gets 403 Forbidden screen

So how do I fix the Forbidden 403 issue - I cannot run my online life from my phone !

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Zak_M
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Re: VM email account gets 403 Forbidden screen

Good morning @steve_bosley 

 

Thank you for your post. 

 

I am sorry to hear that you are having some issues with your email. 

 

So that I can look into this further, please can you advise if you are still having the issue? 

 

It will need an IT ticket raising so that we can investigate further.

 

Kind regards,

Zak_M

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steve_bosley
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Re: VM email account gets 403 Forbidden screen

Hi Zak_M

I just checked and yes I am still getting the same issue.

I called 150 who advised me to call 0800 0147398 for assistance. I did this last Sunday and spoke to Tom (?) he agreed that an IT ticket was necessary and was going to raise it.

Since then I have seen/heard nothing more

Any help you can provide to get this problem fixed asap would be greatly appreciated

Best Wishes

Steve Bosley

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Zak_M
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Re: VM email account gets 403 Forbidden screen

Thank you for coming back to me @steve_bosley.

 

I can confirm an IT ticket has already been raised regarding this. 

 

Kind regards,

Zak_M

steve_bosley
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Re: VM email account gets 403 Forbidden screen

So what is the average turnaround time for an IT ticket - ie how long can I expect to have to wait ?

Steve

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Emma_C
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Re: VM email account gets 403 Forbidden screen

Sorry about this Steve_bosley, 

I've had a look and the ticket is still with the team who're working hard to resolve it. 

We'll have it sorted very soon. 

Thanks. 

Emma_C - Forum Team
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steve_bosley
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Re: VM email account gets 403 Forbidden screen

Looks like you fixed it - 9am on 18th December - my email account is back yippee !

Merry Christmas

Steve

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Emma_C
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Re: VM email account gets 403 Forbidden screen

Awesome Steve, thanks for letting us know. 

Merry Christmas! 

Emma_C - Forum Team