Virgin Media Community

[PammieG38]

My husband has a virgin.net email address.  It is asking for a password (the password is usually auto completed) but he has forgotten it.  In order to reset this, we are then asked for the answer to the security question - but we cannot recall what this is either.  So to carry on, it is asking for a virgin.media account number and details of the last bill etc.  We don't have such an account as we only use virgin.net and a pay as you go virgin media mobile.  How can we resolve this?  We have tried mailtester.com and the address is still valid.

[Graham_A]

Unfortunately you can't resolve this situation.  As you are not Virgin Media broadband customers, the virgin.net email account should have been closed years ago when the dial up service was terminated.

The VM Forum Team will be able to ensure the email address is deleted for you, but they won't be able to help you regain access to it.

You can read up on orphaned accounts here:

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/jump-to/first-unread-m...

[用心棒]

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@PammieG38 wrote:

My husband has a virgin.net email address.  It is asking for a password (the password is usually auto completed) but he has forgotten it.
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Use your favoured search engine to lookup how to review auto sign-in credentials saved in a web browser, for example in Chromium based browsers going to chrome://settings/passwords shows;

and selecting reveals the password.

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[PammieG38]

Not what I wanted to hear but thanks very much for getting back to me so promptly

[PammieG38]

I'm a bit of a dinosaur (as you may have realised from my original question!) so don't really understand this .... but thanks for responding