Username/password not recognised

[ElaineTC]

I’ve seen previous posts and have realised the email account is closed as no longer a virgin media customer.  I had no notification this was going to happen as have lost access to all my emails.

My question is that I am still a

Virgin Mobile Customer.  Is there anyway the email account can be reactivated?

I have information I desperately need from my emails.

thanks

[dannylau]

Unfortunately you must be a broadband customer to maintain an email address however if the shutdown hasn't gone too far a virgin rep may be able to give you temporary access 

[John_GS]

Hi ElaineTC

Thanks for posting and welcome to the community.

As Danny has advised, it's potentially already shut down as you're not a customer anymore.

I shall send you a PM though to see if there is anything we can do.

Kind regards,