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ElaineTC
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Username/password not recognised

I’ve seen previous posts and have realised the email account is closed as no longer a virgin media customer.  I had no notification this was going to happen as have lost access to all my emails.

My question is that I am still a

Virgin Mobile Customer.  Is there anyway the email account can be reactivated?

I have information I desperately need from my emails.

thanks

 

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dannylau
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Re: Username/password not recognised

Unfortunately you must be a broadband customer to maintain an email address however if the shutdown hasn't gone too far a virgin rep may be able to give you temporary access 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Username/password not recognised

Hi ElaineTC

Thanks for posting and welcome to the community.

As Danny has advised, it's potentially already shut down as you're not a customer anymore.

I shall send you a PM though to see if there is anything we can do.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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